🛍️ Shopping at Wootribe
Q: How do I find what I need on your site?
A: It’s easy! Use the Search bar at the top of any page for direct lookup or browse by category using the main menu to explore what we’ve got.
Q: Can I save products I’m interested in?
A: You bet! Click “Add to Wishlist” on any product page. View and manage your wishlist under My Account › Wishlist.
Q: How do I know if a product is in stock?
A: Stock updates in real time:
- In stock: You’ll see the “Add to Cart” button.
- Out of stock: You’ll be offered an option to sign up for a restock alert via email.
Q: Do I have to create an account to place an order?
A: Not at all. You can check out as a guest. However, creating an account allows you to track orders, manage addresses, and enjoy member-only perks.
💳 Payments & Checkout
Q: What payment methods do you accept?
A: We accept Visa, Mastercard, American Express, Discover, PayPal, and all major debit cards.
Q: Is my payment information secure?
A: Yes. Wootribe uses 256-bit SSL encryption and is PCI-DSS compliant, keeping your data safe at all times.
Q: Can I apply a coupon at checkout?
A: Definitely. Use the “Coupon / Gift Card” box at checkout and hit Apply to activate your discount.
Q: What happens if my payment fails?
A: You’ll see an error and receive an email. Double-check your card info or try a different method. If you need help, reach out to us at [email protected].
🚚 Shipping Questions
Q: When will my order ship?
A: Orders are usually processed within 2-5 business days. Once shipped, we’ll send you an email with your tracking number.
Q: Do you ship outside the United States?
A: At the moment, we only ship within the USA.
Q: My tracking hasn’t updated — what’s up?
A: Sometimes tracking takes up to 48 hours to reflect movement. If it’s still not showing progress after that, contact us — we’ll gladly help investigate.
🔁 Returns & Exchanges
Q: What’s your return policy?
A: You may return most non-sale items within 180 days of delivery, as long as they’re new, unworn, and with tags attached.
Q: How do I initiate a return?
A: Here’s how:
- Contact us at [email protected] or use the Contact Us page.
- We’ll send you a prepaid return label and instructions.
- Pack the item with the original invoice and ship it back.
Q: Do I pay for return shipping?
A: No! If your return is approved (defective, damaged, wrong item, or a first-time size/color exchange), we cover return shipping 100%.
Q: Can I exchange an item?
A: Yes! We offer one free exchange per order (e.g., size or color). Provide your order number and the variant you need — we’ll take it from there once your return is in transit.
💸 Refunds & Processing
Q: When will I receive my refund?
A: After we receive and inspect your returned item, your refund will be issued within 5–7 business days to your original payment method.
Q: Will I get a full refund?
A: Yes — if your return meets our criteria (new, unworn, tags intact, and returned within 180 days). Partial refunds may apply for non-qualifying items.
Q: My refund hasn’t posted yet. What now?
A: First, check with your bank or card provider. If it’s been more than 7 business days, email [email protected] and we’ll look into it right away.
🤝 Still Have Questions?
We’re here to help Monday through Friday, 9:00 AM – 6:30 PM EST.
📧 Email: [email protected]
📞 Phone: +1 (256) 795-3151
📍 Address: 2265 S Bailey Hill Rd, Humboldt, AZ 86329, United States Of America