Last updated: June 16, 2025
At Wootribe, we want you to love what you order. But if something’s off — a defect, a mix-up, or a delivery issue — we’re here to make it right.
Read below for all the details on cancellations, returns, and how we process refunds.
⏳ Canceling Your Order
You’ve got 24 hours to make a change.
Placed an order and had second thoughts? You can cancel it within 24 hours of purchase — totally free.
👉 Just send a message to [email protected] with your order details. We’ll cancel it and issue a full refund.
❗ After 24 hours: Your order will already be in production. Since we make items to order, we can’t cancel it past that point.
🔁 Exchanges – Be Sure Before You Buy
We’re not able to offer exchanges for incorrect size, style, or quantity choices. Every piece is custom-made, and we rely on your confirmation at checkout.
✅ Your best move:
If you realize an error, cancel within 24 hours and reorder with the correct details.
📦 Returns – What Qualifies
We gladly accept returns within 180 days of delivery — as long as your reason meets our eligibility rules.
✔️ We accept returns for:
- Damaged or broken items
- Products that don’t match the design, size, or material you ordered
- You received the wrong item
- Clear differences from the advertised product description
❌ We can’t accept returns for:
- Items that have been worn, washed, or altered
- Products missing tags or original packaging
- Minor stitching flaws or fixable imperfections
- Issues unrelated to our product or handling
All returns must be unused and in original condition.
🧾 Filing a Refund Claim
Here’s what you’ll need to send to [email protected]:
- Order confirmation or receipt
- Clear photos showing the issue
- Shipping label or delivery documentation
- Screenshots of any prior email conversations
📬 Please wait for our confirmation before mailing your return. We’ll get back to you in 2–3 business days with instructions and a return address.
📮 Return Shipping
- Customers are responsible for return shipping costs
- Use a trackable courier — Wootribe is not responsible for lost or damaged return packages
💳 Refund Processing
Once your return arrives and is inspected:
- Refunds are issued within 2 business days
- You’ll receive an email confirmation once it’s processed
- Refunds typically take 10–15 business days to appear in your bank account
Still waiting? Contact your payment provider directly for assistance.
📅 180 Days from Delivery
Returns must be initiated within 180 days of delivering your order. After that, we cannot process refunds or exchanges for any reason.
❗ Final Notes
- Don’t ship anything without approval
- Items returned without original packaging or in used condition won’t be refunded
- We’re not liable for return shipping issues
- Refunds apply only to verified and eligible cases
📞 Need Help?
Our support team is always happy to help — just reach out during our working hours.
🕘 Support Hours: Monday to Friday, 9:00 AM – 6:30 PM (EST)
📧 Email: [email protected]
📞 Phone: +1 (256) 795-3151
📍 Address: 2265 S Bailey Hill Rd, Humboldt, AZ 86329, United States Of America
Or visit our Contact Us page to submit an inquiry.